Return Policy
Because every piece is handcrafted in small batches, we want you to feel confident in your purchase. Please review our return guidelines below before ordering.
FAQs
What is your return policy?
We accept return requests within 14 days of delivery (based on tracking confirmation).
How do I start a return?
Email us with your order number and reason for return to get started.
Do you offer exchanges?
Once your return is received and inspected:
Approved refunds are issued to your original payment method.
Processing typically takes 5–10 business days depending on your bank.
Shipping costs are non-refundable.
Because our jewelry is handcrafted, occasional repairs may be needed over time.
If your piece breaks due to craftsmanship within 30 days, contact us. We will review and may offer repair at no cost.
Normal wear, misuse, or accidental damage is not covered under returns but may qualify for a paid repair service.
Are custom orders returnable?
When will I receive my refund?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service. Country Rose Studio is not responsible for lost return shipments..
Items must be:
Unworn
Unaltered
In original condition
Returned in original packaging
Return requests made after 14 days may not be eligible.
To initiate a return:
Email us at: Customerservice@countryrosestudio.com
Include:
Order number
Item(s) you wish to return
Reason for return
If approved, we will provide return instructions.
Items sent back without prior approval may not be accepted.
No. Custom and personalized pieces are final sale.
Custom work is created specifically for you and cannot be restocked or resold.
If there is a craftsmanship issue, please contact us immediately — we stand behind our work.
Are all items eligible for return?
Not all items are eligible.
The following are final sale:
Custom or personalized pieces
Made-to-order items
Earrings (for hygiene reasons)
Sale or discounted items
Market purchases (see below)
We do not offer direct exchanges.
If you would like a different item:
Complete a return (if eligible).
Place a new order separately.
This ensures faster processing and inventory accuracy.
Who pays for return shipping?
If your item arrives damaged:
Contact us within 48 hours of delivery
Include clear photos of:
The item
Packaging
Shipping box
We will evaluate and offer repair, replacement, or refund as appropriate.
What if my item arrives damaged?
What about purchases made at markets or events?
What if my jewelry breaks after wearing?
All in-person market sales are final.
We encourage customers to inspect pieces carefully before purchasing at events. If you have a concern after a market purchase, contact us within 48 hours and we will review on a case-by-case basis.
We want you to love your jewelry.
If you’re unsure about sizing, metal choice, or style before purchasing, please reach out — we’re happy to help guide you before you order.
Contact Us
Reach out anytime—we’re here to help with your copper jewelry needs.